1. Our Commitment

At Vesteira, we take pride in delivering fresh, high-quality organic produce. Because our products are perishable, this Refund Policy explains when refunds, replacements, or order adjustments may apply.

2. Eligibility for Refunds or Replacements

We may offer a refund, store credit, or replacement if an issue is reported promptly and falls under one of the following situations:

• Products arrive damaged, spoiled, or clearly below our quality standards
• You received the wrong items compared to your order confirmation
• Part of your order is missing due to a packing or fulfillment error
• An order was charged but never shipped or delivered

3. How to Request a Refund

Please contact us within 48 hours of delivery (or the expected delivery date if the order never arrived). Include your order number, a short description of the issue, and photos when possible. Reach us at hello@vesteira.com or +1 (415) 555-7823.

Requests submitted after this window may not qualify, especially for fresh produce that spoils quickly.

4. Non-Refundable Situations

The following situations generally do not qualify for a refund:

• Change of mind after the order has been prepared or shipped
• Normal variation in size, color, or appearance of organic produce
• Improper storage or handling after delivery
• Delays caused by incorrect address details provided at checkout
• Orders affected by weather or carrier delays beyond our control, unless the product arrives unfit for sale

5. Cancellations

You may cancel an order before it enters packing or shipping. Once an order is prepared for delivery, cancellation may not be possible. If cancellation is approved before fulfillment, we will refund the paid amount using your original payment method.

6. Refund Process & Timing

Approved refunds are typically issued to the original payment method within 5–10 business days, depending on your bank or payment provider. Store credit, when offered, is applied to your account once the request is approved.

7. Partial Refunds

If only part of an order is affected, we may refund or replace the specific items instead of the full order. Shipping fees are refunded only when the entire order is canceled before shipment or when the issue is our fulfillment error.

8. Policy Updates

We may update this Refund Policy from time to time. The “Last updated” date shows when changes were last made. Continued purchases after updates mean you accept the revised policy.